Privacy Policy
This Privacy Policy explains how ASioson Consulting LLC ("ASioson Consulting," "we," "us," or "our") collects, uses, and shares personal information when you visit asioson.com (the "Site"), contact us, or use our consulting and conversational-voice services (together, the "Services").
1. Who we are
ASioson Consulting LLC is a technology consulting firm located at 4119 Bayliner Ct., Stockton, CA 95206, United States. We help businesses migrate legacy interactive voice response (IVR) systems to AI-driven conversational voice agents. We are the "controller" or "business" responsible for the personal information described in this Policy.
When we build or operate a voice agent on behalf of a client, we generally process caller information as a service provider under that client's instructions. In those cases the client's privacy policy governs, and requests about that data should be directed to the client.
2. Information we collect
Information you give us
- Contact details — name, company, work email address, and, if you choose to provide it, your mobile phone number, when you submit the inquiry form, email us, or call us.
- Inquiry content — the description of your current system and requirements that you send us.
- Engagement information — billing contact, project requirements, and materials you share with us during a consulting engagement.
- SMS opt-in — your choice to receive text messages from us, the date and time of that consent, and the phone number you provided (see Section 4).
Information collected automatically
- Server logs — IP address, browser type, requested pages, referring URL, and timestamps, collected by our hosting and content-delivery provider for security and operation of the Site.
- Cookies — see Section 6. The Site does not use advertising cookies or trackers.
Information from voice services we operate
If you call a phone number we operate (for example, a demonstration line or a client pilot line), we may collect the calling number, call audio, transcripts, and the information you provide during the call, to the extent needed to complete your request. Where a call is recorded, you will be told at the start of the call.
3. How we use information
- To respond to inquiries and provide, operate, and support the Services.
- To send transactional communications such as appointment or callback reminders, payment confirmations, and links to call transcripts you have requested.
- To manage engagements, invoicing, and our business relationship with you.
- To secure, maintain, and improve the Site and Services, including debugging and analytics on aggregated data.
- To comply with legal obligations and enforce our Terms & Conditions.
We do not sell personal information, and we do not use personal information for targeted advertising.
4. Mobile phone numbers and SMS / text messaging
If you provide your mobile phone number and opt in, ASioson Consulting LLC may send you transactional text messages related to services you have requested — for example, appointment and callback reminders, payment confirmations, and links to call transcripts. We do not send marketing or promotional text messages.
- How you opt in. You consent by checking the SMS consent box on the inquiry form at asioson.com/#contact and providing your mobile number, or by verbally agreeing during a call with us. Providing a mobile number is optional and consent is not a condition of purchasing any goods or services.
- Message frequency varies based on your interaction with us. Message and data rates may apply.
- Opting out. Reply STOP to any message to cancel. You will receive one final message confirming your opt-out. For help, reply HELP, email [email protected], or call (209) 854-4025.
- No sharing for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Service providers. We use a communications platform (currently Twilio Inc.) to transmit messages. That provider processes your number solely to deliver messages on our behalf and is prohibited from using it for its own purposes.
Full program terms are in the SMS / Text Messaging Terms section of our Terms & Conditions.
5. How we share information
We share personal information only in the following circumstances:
| Recipient | Purpose |
|---|---|
| Service providers (hosting, CDN, email, SMS and voice delivery, payment processing) | To operate the Site and Services on our behalf, under contracts that restrict their use of your data to providing services to us. |
| Clients, when we act as their service provider | Caller information collected through a client's voice agent is provided to that client. |
| Professional advisers | Lawyers, accountants, and insurers, where necessary. |
| Legal and safety | To comply with law, respond to lawful requests, or protect the rights, property, or safety of ASioson Consulting, our clients, or others. |
| Business transfers | In connection with a merger, acquisition, or sale of assets, subject to this Policy. |
We do not share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.
6. Cookies and analytics
The Site is a static website. It sets no first-party cookies and does not load third-party advertising or social-media trackers. Our hosting provider may set strictly necessary cookies for security (for example, bot mitigation). If we add privacy-respecting, aggregate analytics in the future, we will update this section.
7. Data retention
We keep personal information only as long as needed for the purposes described above: inquiry data for up to 24 months after our last contact; engagement and billing records for the period required by tax and accounting law (generally 7 years); SMS consent records for at least 4 years after opt-out, to demonstrate compliance; and call recordings and transcripts for the period agreed with the relevant client or, for our own lines, no longer than 12 months.
8. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit (TLS), access controls, and least-privilege credentials for our systems and vendors. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices and rights
You may contact us at any time to access, correct, or delete the personal information we hold about you, or to withdraw consent to communications. Email [email protected]. We will verify your request and respond within the time required by applicable law.
California residents. Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, use, and disclose; to request deletion or correction; to opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined in the CCPA); and not to be discriminated against for exercising these rights. You may designate an authorized agent to make a request on your behalf.
Email marketing. Any marketing email we send includes an unsubscribe link. Transactional and service emails may continue while you have an active engagement with us.
10. Children
The Site and Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page, and where required we will notify you directly.
12. Contact us
ASioson Consulting LLC4119 Bayliner Ct.
Stockton, CA 95206, United States
[email protected] · (209) 854-4025