ASioson Consulting
Technology consulting · Stockton, California

Your phone tree was built for press 1.
Your callers weren't.

ASioson Consulting LLC helps businesses retire legacy touch-tone IVR systems and replace them with conversational AI voice agents that understand what callers actually say — on the phone numbers and carriers you already have.

Start an assessment How we work
  • Any carrier
  • Any CRM
  • Model-agnostic
  • Live in five weeks
The gap

Two decades of DTMF menus. One very different caller.

Challenge

Most IVRs still in production were designed when the goal was deflecting calls. Callers now expect to say what they need once, in their own words, and get it done.

Solution

You don't have to throw away the telephony to fix the conversation. We put an LLM-driven agent on your existing numbers and retire the menus flow by flow.

Legacy IVR

  • Nested menus; callers zero-out to an agent to escape
  • Rigid speech grammars that break on accents and phrasing
  • Changes require a vendor ticket and weeks of lead time
  • No memory of the caller between turns or calls
  • Reporting stops at "menu selected"

Conversational AI IVR

  • Open-ended intent capture — "I need to pay my balance"
  • LLM-driven dialog with real-time speech-to-text and text-to-speech
  • Prompt and workflow changes shipped in hours, version-controlled
  • Caller context carried through the call and into your systems
  • Full transcripts, outcomes, and cost per call
Services

What we do

We take on the whole migration — from mapping what your current IVR actually does, to a conversational agent running in production on your number.

01

IVR assessment & call-flow mapping

We document your existing menus, prompts, integrations, and hand-off points, then measure where callers drop, repeat, or zero-out. You get a clear map of what to keep, what to collapse, and what to replace.
02

Conversational agent design

We design the dialog — intents, confirmations, escalation rules, and the exact language the agent uses — around your compliance requirements.
  • Payment and account-verification flows with explicit read-back and confirmation
  • Business-hours routing, callbacks, and warm transfer to live agents
  • Guardrails for what the agent may and may not say
03

Build & integration

We implement the agent on an open voice-agent stack (speech recognition, LLM orchestration, speech synthesis) and connect it to your carrier or SIP trunk, CRM, payment, and ticketing systems.
04

Cutover & operations

Parallel-run against the old IVR, staged rollout by number or time-of-day, then ongoing tuning. Transcripts, outcomes, and per-call cost are visible from day one — including SMS follow-ups like payment confirmations and callback reminders.
Approach

Five weeks from assessment to a live pilot number.

Typical timeline for a single line of business. Larger estates run the same loop per call flow.

Week 1

Discover

Listen to real calls, export existing IVR config, agree the pilot scope and success metrics.

Week 2

Design

Dialog spec, escalation rules, integration contract, and compliance review.

Week 3

Build

Agent, integrations, and test harness. Every prompt and flow lives in version control.

Week 4

Pilot

Live on a dedicated number alongside the old IVR. Daily transcript review.

Week 5+

Cut over

Route production traffic, retire the old menus, and hand off runbooks and dashboards.

Stack

Open components. No lock-in.

We prefer open-source orchestration and swappable model providers so you can change vendors as pricing and quality move.

Telephony
Twilio, SIP trunking, existing carrier numbers — inbound and outbound
Speech
Streaming speech-to-text and neural text-to-speech, provider-agnostic
Reasoning
LLM-driven dialog with structured tool calls into your systems of record
Orchestration
Open-source voice-agent workflow engine, self-hostable or cloud
Integration
REST and webhook integration with CRM, payment, and ticketing platforms
Observability
Transcripts, outcomes, latency, and cost per call in one dashboard
Contact

Tell us about your IVR.

Send a few lines about your current system and we'll reply within two business days with next steps.

We do not send marketing text messages, and mobile information is never shared with third parties or affiliates for marketing or promotional purposes.